About Tata Protect
At Tata Motors, we are dedicated to supporting your performance and profits with a range of products and services designed to meet your needs. These products and services ensure your consistent success by providing you with quicker repairs, better uptime, and faster resolution of queries.
Aptly named Tata Protect, these thoughtful offerings have been divided according to the requirements that arise during transportation and deliveries. Explore the world of Tata Protect and choose the services that best support your business.
Host of services
-
TATA Zippy
With Tata Zippy, our primary goal is to resolve 90% of customer complaints within 48 hours. We place great importance on customer satisfaction, which is why we strive to deliver prompt and efficient assistance throughout their ownership experience.
We have designed this process to carefully monitor and ensure timely customer and product support for our newly launched models (or our top 3 models based on volume) within the country during the warranty period.
-
TATA Shield
We realise the inconvenience and frustration that accidents can cause, and our priority is to provide timely and efficient service to our customers when such challenges arise. You can rely on us to get your vehicle back on track as quickly as possible to prioritise your peace of mind.
With Tata Shield, we have implemented a process with a commitment to ensure the least possible downtime for our customers’ broken-down vehicles. Our goal is to restore and make 90% of these vehicles roadworthy within a timeframe of 60 days.
-
TATA Genuine Parts - Essential Parts Availability
Whether it’s our newly launched models or our top 3 models based on volume, we understand the importance of having essential Tata Genuine Parts easily available. We have designed a process with utmost care and concern for our customers to provide them with round-the-clock availability of chosen Tata Genuine Parts at all our service stations across the country.
Our commitment is to ensure 100% availability of these crucial parts, so that our customers can promptly address their vehicle maintenance and repair needs.
-
TATA Alert
At Tata Motors, we understand that experiencing a breakdown can be stressful, and we want to assure our customers that we are fully equipped and dedicated to resolving these situations. You can trust us to minimise the disruption caused by breakdowns and get you back on the road as soon as possible.
Your peace and satisfaction are of utmost importance to us, and we are committed to providing the support you need. Through Tata Alert, our goal is to provide assistance promptly and efficiently, aiming to restore 85% of broken-down vehicles within a maximum timeframe of 72 hours.
-
Express Service
We understand the value of your time and want to minimise any inconvenience caused by service or repairs. With dedicated resources and efficient workflow, we are committed to providing you with a seamless and expedited service experience. Your satisfaction and convenience are our top priorities, and we are striving to deliver exceptional and timely service for your vehicle.
Express Service has been created with a strong focus on customer care and the least possible downtime for select scheduled services and minor repairs. We achieve this with dedicated express bays, special tools, readily available parts, and exclusive manpower at our authorised workshops. Under Express Service, our goal is to complete 85% of jobs within 8 hours for your peace of mind.
-
Value-Added Services
Our Value Added Services have been designed with genuine concern for our customers, with the objective of effectively managing the maintenance and upkeep of their vehicles.
To achieve this, we offer comprehensive AMC (Annual Maintenance Contract) or service packages crafted for the specific needs of your vehicle. We aim to cover at least 50% of vehicles under these packages, ensuring your vehicle operates at its best with minimal downtime. You can rely on us to go the extra mile to maintain the efficiency of your vehicle, so you can focus on what matters to you the most.
-
Customer Complaint Resolution
We carefully monitor each complaint with a dedicated timeline for a timely resolution. When it comes to customer complaint resolution, we aim to achieve a 90% resolution rate within 72 hours. Your satisfaction is our priority, and we are committed to addressing your concerns promptly and effectively. We utilise your feedback to consistently improve our services to serve you better in the future.
We prioritise the concerns and feedback of our customers, and we have established a customer-centric process to ensure that every complaint receives the attention it deserves. Whether received through email, phone, Facebook, or other channels, all customer complaints are diligently registered with our Customer Assistance Center (CAC).
-
Customer Helpline
Our 24*7 Customer Helpline is designed to provide quick assistance for effective resolution of your queries. Whether you have a query about a vehicle or need assistance with an existing vehicle, you can rely on us for essential support.
-
Wide Network Coverage
With a strong presence across the country, we deliver reliable assistance during emergencies. With our widespread network of service dealership centres, we ensure you receive professional vehicle care in no time.
-
Skilled Technicians
Our skilled and experienced technicians are fully equipped to deliver the best possible care for your vehicle. Whether your vehicle requires routine checkups or complex repairs, you can trust our technicians to make your every journey smooth.
-
Transparent Communication
We at Tata Motors believe that transparent communication is the cornerstone of any successful endeavour. Transparent communication goes a long way in building trust, creating a community of loyal patrons. Whether it’s the status of your vehicle, our services, or any associated costs, you can trust us to provide you with accurate, transparent information that helps you make informed decisions.
With Tata Zippy, our primary goal is to resolve 90% of customer complaints within 48 hours. We place great importance on customer satisfaction, which is why we strive to deliver prompt and efficient assistance throughout their ownership experience.
We have designed this process to carefully monitor and ensure timely customer and product support for our newly launched models (or our top 3 models based on volume) within the country during the warranty period.
We realise the inconvenience and frustration that accidents can cause, and our priority is to provide timely and efficient service to our customers when such challenges arise. You can rely on us to get your vehicle back on track as quickly as possible to prioritise your peace of mind.
With Tata Shield, we have implemented a process with a commitment to ensure the least possible downtime for our customers’ broken-down vehicles. Our goal is to restore and make 90% of these vehicles roadworthy within a timeframe of 60 days.
Whether it’s our newly launched models or our top 3 models based on volume, we understand the importance of having essential Tata Genuine Parts easily available. We have designed a process with utmost care and concern for our customers to provide them with round-the-clock availability of chosen Tata Genuine Parts at all our service stations across the country.
Our commitment is to ensure 100% availability of these crucial parts, so that our customers can promptly address their vehicle maintenance and repair needs.
At Tata Motors, we understand that experiencing a breakdown can be stressful, and we want to assure our customers that we are fully equipped and dedicated to resolving these situations. You can trust us to minimise the disruption caused by breakdowns and get you back on the road as soon as possible.
Your peace and satisfaction are of utmost importance to us, and we are committed to providing the support you need. Through Tata Alert, our goal is to provide assistance promptly and efficiently, aiming to restore 85% of broken-down vehicles within a maximum timeframe of 72 hours.
We understand the value of your time and want to minimise any inconvenience caused by service or repairs. With dedicated resources and efficient workflow, we are committed to providing you with a seamless and expedited service experience. Your satisfaction and convenience are our top priorities, and we are striving to deliver exceptional and timely service for your vehicle.
Express Service has been created with a strong focus on customer care and the least possible downtime for select scheduled services and minor repairs. We achieve this with dedicated express bays, special tools, readily available parts, and exclusive manpower at our authorised workshops. Under Express Service, our goal is to complete 85% of jobs within 8 hours for your peace of mind.
Our Value Added Services have been designed with genuine concern for our customers, with the objective of effectively managing the maintenance and upkeep of their vehicles.
To achieve this, we offer comprehensive AMC (Annual Maintenance Contract) or service packages crafted for the specific needs of your vehicle. We aim to cover at least 50% of vehicles under these packages, ensuring your vehicle operates at its best with minimal downtime. You can rely on us to go the extra mile to maintain the efficiency of your vehicle, so you can focus on what matters to you the most.
We carefully monitor each complaint with a dedicated timeline for a timely resolution. When it comes to customer complaint resolution, we aim to achieve a 90% resolution rate within 72 hours. Your satisfaction is our priority, and we are committed to addressing your concerns promptly and effectively. We utilise your feedback to consistently improve our services to serve you better in the future.
We prioritise the concerns and feedback of our customers, and we have established a customer-centric process to ensure that every complaint receives the attention it deserves. Whether received through email, phone, Facebook, or other channels, all customer complaints are diligently registered with our Customer Assistance Center (CAC).
Our 24*7 Customer Helpline is designed to provide quick assistance for effective resolution of your queries. Whether you have a query about a vehicle or need assistance with an existing vehicle, you can rely on us for essential support.
With a strong presence across the country, we deliver reliable assistance during emergencies. With our widespread network of service dealership centres, we ensure you receive professional vehicle care in no time.
Our skilled and experienced technicians are fully equipped to deliver the best possible care for your vehicle. Whether your vehicle requires routine checkups or complex repairs, you can trust our technicians to make your every journey smooth.
We at Tata Motors believe that transparent communication is the cornerstone of any successful endeavour. Transparent communication goes a long way in building trust, creating a community of loyal patrons. Whether it’s the status of your vehicle, our services, or any associated costs, you can trust us to provide you with accurate, transparent information that helps you make informed decisions.
